Admissions At LiftWell 

Beginning Your Treatment Journey with Confidence

At LiftWell, we understand that beginning treatment is a significant step, and we’re here to support you every step of the way. Our admissions process is designed to provide clarity, confidence, and a sense of connection from the very first call. We specialize in treating eating disorders and complex mental health diagnoses in adolescents and adults, offering a comprehensive range of services, including neuropsychological testing, individualized treatment planning, and wraparound support.

We believe that effective treatment should not disrupt life but rather integrate seamlessly into it. Our programs are uniquely structured to provide expert, systems-based care while allowing clients to stay connected to their families, communities, and daily routines—ensuring a smoother transition toward sustainable recovery.

Whether you’re seeking care for yourself or a loved one, our expert team is here to guide you. Let’s begin together.

Contact us today to learn more, schedule a consultation, or explore how LiftWell can support your recovery journey.

Getting Started—The Admissions Process

Our streamlined admissions process ensures that clients and families receive prompt and thoughtful support. Here’s what to expect:

  • Initial Inquiry & Consultation

    Contact us via phone or online inquiry to connect with our admissions team. We’re here to answer questions, explore program options, and review financial considerations, including insurance coverage and payment plans. A brief screening helps us understand your immediate concerns and determine if LiftWell is the right fit for your needs.

  • Comprehensive Intake Assessment

    Our clinical team conducts thorough evaluations, which may include neuropsychological testing, to gain insight into each client’s unique needs. This process helps establish an individualized treatment approach and provides a clear recommendation for the appropriate level of care.

  • Personalized Treatment Planning & Program Start

    Together with clients and their identified supports, we design a tailored care plan that aligns with therapeutic goals and life’s demands. We ensure a seamless transition into treatment with a clear start date and ongoing guidance to promote long-term success.

Program Details, Eligibility & Insurance

Exploring treatment options can feel overwhelming, but understanding who we support, how our programs fit into daily life, and what payment options are available can provide clarity. LiftWell provides structured care for adolescents and adults, offering treatment that addresses the complexities of eating disorders and mental health within a supportive, real-world context.

At LiftWell, we are committed to making quality care accessible while ensuring transparency and ease throughout the financial process. Our team is here to help clients and families explore their payment options, working diligently to maximize insurance benefits and minimize out-of-pocket costs. We are actively pursuing partnerships with multiple insurance providers to expand coverage and will continue to update our offerings—please check back for updates.

  • LiftWell has separate, dedicated programs for adults and adolescents of all genders.

    • Adolescents (ages 10–17)

    • Adults (18+)

  • • Eating disorders

    • Mood and anxiety disorders

    • Trauma and PTSD

  • Partial Hospitalization Program (PHP):

    • 5 days/week, 5 hours/day – ideal for individuals needing intensive support and structured treatment.

    Intensive Outpatient Program (IOP):

    • 3 days/week, 3 hours/day – providing flexibility while maintaining therapeutic momentum.

  • We offer a range of payment options to support our clients:

    Insurance Coverage: Our admissions team will work with you to determine your coverage and provide guidance on utilizing out-of-network benefits to the fullest extent possible.

    Private Pay Options: Flexible payment plans are available to accommodate individual financial needs, ensuring that treatment remains within reach.

    Support & Transparency: We believe financial concerns should never stand in the way of quality care. Our team is available to guide you through the process with compassion and clarity.

    For a verification of benefits, please provide us with your insurance card (front and back), full name and date of birth of the primary cardholder and patient, and home address.

  • • LiftWell’s programs are best suited for individuals who require structured outpatient care without full hospitalization.

    • We are not able to accommodate individuals requiring acute medical stabilization or detox services. Our admissions team is available to provide referrals to higher levels of care when needed.

Our Commitment to Inclusive Care

At LiftWell, inclusivity is at the core of our treatment approach. We are committed to creating a space that welcomes and respects individuals of all genders, ethnicities, diagnoses, cultures, and religions. Our programming is designed to honor the diverse backgrounds and values our clients bring, ensuring that treatment is both affirming and accessible.

Our care is firmly rooted in Health At Every Size® (HAES)-aligned principles and a non-diet approach, recognizing that eating disorders affect individuals across all body sizes. From size-inclusive seating to culturally responsive care, we strive to remove barriers that may prevent individuals from seeking the support they deserve. We are also an LGBTQ+ and allies-recognized safe space, fostering an environment where clients feel seen, valued, and supported.

 FAQs

 
  • At LiftWell, determining the appropriate level of care is a collaborative process guided by clinical expertise and best-practice standards. Our admissions team conducts a comprehensive assessment that evaluates your symptoms, treatment history, and current challenges, ensuring a thorough understanding of your needs. We consider clinical guidelines, such as those set by the American Psychiatric Association (APA), and incorporate input from your outpatient providers when available. Factors such as the severity of your condition, your current support system, and logistical considerations are all taken into account. Through this process, we provide a professional recommendation that aligns with your recovery goals and capacity for participation, allowing you to enter the most appropriate and effective level of care with confidence.

  • At LiftWell, we understand that navigating insurance can feel overwhelming, and we’re here to help make the process as smooth as possible. While we are currently an out-of-network provider, our team is actively working on becoming a preferred provider for multiple insurance companies.

    In the meantime, we offer several ways to support our clients in accessing care:

    Courtesy Billing: Our team will bill your insurance directly on your behalf, saving you the hassle of submitting claims yourself.

    Superbills: If you prefer to handle submissions, we will provide you with a detailed superbill, making it easy for you to request reimbursement from your insurance provider.

    Single-Case Agreements: Whenever possible, we work with insurance companies to secure single-case agreements, ensuring that your treatment costs may still be covered, even out of network.

    We encourage you to contact us for assistance with verifying your benefits or to discuss financial options. At LiftWell, we are committed to helping you access the care you need without unnecessary stress or confusion.

  • At LiftWell, your weekly schedule is designed to provide comprehensive support through a balanced mix of individual therapy, group sessions, and specialized programming. PHP clients receive two individual therapy sessions per week, along with family/support system sessions, dietary counseling, and ongoing support from a dedicated Recovery Mentor. IOP clients receive individual therapy and family sessions tailored to their level of care. Group programming includes evidence-based therapies such as RO-DBT, CBT, and ACT, as well as experiential offerings like nutrition education, mindfulness practices, and expressive therapies. Our dual-diagnosis approach ensures that co-occurring conditions such as mood and anxiety disorders are addressed alongside your primary concerns, creating a truly integrated treatment experience.

  • Yes, maintaining academic progress is a priority at LiftWell. We understand the importance of balancing treatment with school responsibilities, and our programs include designated educational blocks throughout the week to support students in staying on track. Whether you’re an adolescent managing school coursework or a young adult balancing college or professional studies, our structured approach allows you to remain engaged in your education without compromising your mental health. We also collaborate with schools when needed to facilitate accommodations, ensuring a seamless transition between academics and treatment.

  • Supporting a loved one through treatment can be challenging, and at LiftWell, we believe recovery is most successful when loved ones are involved in meaningful ways. Our specialized family systems-based approach offers support through weekly family therapy sessions, caregiver education, and coaching designed to equip you with the skills needed to foster a supportive home environment. We help families understand the complexities of recovery, address communication patterns, and navigate challenges with empathy and understanding. Through group support and tailored guidance, we empower loved ones to provide encouragement without overstepping, ensuring that recovery is sustainable both in and outside of treatment.

  • Nutrition is a critical component of both mental health and eating disorder recovery. At LiftWell, we take an individualized approach to nutritional care, offering kosher, vegetarian, and vegan dietary options to align with clients’ cultural, ethical, and personal preferences. Our team of registered dietitians works closely with each client to develop meal plans that support their physical and emotional well-being while addressing any food-related anxieties or medical concerns. Whether nutrition plays a central role in your treatment or serves as a supporting element of your overall care, our small-milieu setting allows us to provide personalized meal support, meal exposures, and guided discussions around food choices. We are committed to creating a safe, inclusive environment where clients can rebuild trust with food and cultivate a nourishing and flexible relationship that supports their overall well-being.

  • At LiftWell, we prioritize clear and consistent communication with referring professionals to ensure seamless coordination of care. With signed consent, our team collaborates with you from the initial inquiry through the admission process, gathering relevant clinical information such as treatment history, progress in outpatient settings, and any medical or psychological records that can inform treatment planning. Once treatment begins, you can expect regular updates from our clinical team, typically provided on a weekly basis, to discuss your client’s progress, ongoing needs, and any adjustments to their treatment plan. We believe in fostering strong partnerships with referring providers to create continuity of care and optimize treatment outcomes. Our goal is to keep you informed and involved while respecting client confidentiality and autonomy.

Ready to Take the Next Step?

LiftWell is more than a treatment center—it’s a community resource for healing, grounded in the heart of Westport. We understand that seeking a higher level of care doesn’t have to mean leaving the support and familiarity of home. By offering expert-designed IOP and PHP programs locally, we ensure that clients and families can receive comprehensive, trauma-informed care while staying connected to their community.

Our approach combines evidence-based therapies, integrated care, and a welcoming environment where healing can happen close to the people and places that matter most. At LiftWell, we’re proud to be part of Southeastern Connecticut, serving as a trusted partner in recovery and growth for our neighbors.

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